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LEGAL

Terms and Conditions Lama Pizza Week 2026

Terms and Conditions - "Lama Pizza Week 2026" Promotion

Promotion organized by Lama Technology El Salvador S.A. de C.V.

In the event of any discrepancy between versions, the Spanish version of this document shall prevail.

1. Organizer

This promotion is organized by Lama Technology El Salvador S.A. de C.V., hereinafter "Lama", domiciled and operating in the Republic of El Salvador.

For the purposes of these terms and conditions, Lama shall act as organizer of the promotion and issuer of the Promotional Tokens defined in this document.

2. Promotion Name

The promotion shall be identified as: "LAMA PIZZA WEEK 2026".

3. Promotion Period

The promotion shall be valid from 00:00 hours on May 22, 2026 through 23:59 hours on May 31, 2026, both dates inclusive.

4. Territory of Application

The promotion shall be valid solely within the territory of the Republic of El Salvador and exclusively at affiliated participating establishments announced by Lama through its official channels, including, but not limited to, the mobile app, website, emails, social media and other official communication channels.

Each establishment's participation may be subject to operational availability, business hours, participating branches and assigned promotional quotas.

5. Eligibility

Natural persons who meet all of the following requirements may participate in the promotion:

a. Be over 18 years of age; b. Register as new users on the Lama platform during the promotional period; c. Have not previously held a registered Lama account before the promotion starts; d. Successfully complete the registration process on the Lama platform during the promotional period; e. Satisfactorily complete the identity verification process known as KYC (Know Your Customer); f. Comply with Lama's internal validation, compliance and fraud-prevention policies, anti-money-laundering, counter-terrorism-financing and other applicable regulatory controls; and g. Comply with these terms and conditions.

Merely downloading the app, beginning registration or starting the KYC process does not guarantee the delivery of a Promotional Token. The delivery of the Promotional Token shall be subject to the satisfactory fulfillment of all eligibility requirements and the availability of promotional quotas.

6. Promotion Mechanics

To participate in the promotion, the user must follow the following process:

  1. Download or access the Lama platform;
  2. Create a new user account on Lama during the promotion period;
  3. Complete the Registration process required by Lama;
  4. Successfully complete the identity verification process (KYC);
  5. Once verification is approved, the user may receive a six (6) character alphanumeric promotional code, digital coupon, identifier or equivalent mechanism enabled by Lama;
  6. The user must present or use the code, token or analogous mechanism between May 22 and May 31, 2026;
  7. The user must visit one of the affiliated participating pizzerias according to the instructions communicated by Lama;
  8. The affiliated participating establishment shall validate the Promotional Token in accordance with the mechanisms established by Lama; the user must therefore present it before making the payment;
  9. Once the Promotional coupon is validated, the corresponding promotional benefit shall be applied, up to USD $7.00 on the approved consumption pursuant to these terms and conditions;
  10. Enjoy the promotion.

The Promotional Token shall be valid only during the promotion period, unless Lama expressly communicates a different validity period for its redemption.

7. Promotional Benefit

The promotional benefit consists of the delivery of a Promotional Coupon or Token per eligible and verified user, with a maximum value of up to SEVEN US DOLLARS (USD $7.00).

The Promotional Token may be applied exclusively at affiliated participating establishments and only with respect to products or consumption eligible under the promotion.

Accordingly, the Promotional Token:

a) Shall have a maximum value of up to USD $7.00; b) Shall be single-use; c) Shall be valid only for the user to whom it has been assigned; d) Shall not be transferable, sellable, assignable or negotiable; e) Shall not be redeemable for cash, balance, cryptocurrencies, digital assets, Bitcoin, stablecoins, points, credits or any other good or value; f) Does not constitute a digital asset, financial instrument, general payment method, electronic money or available balance within the user's account; g) Does not generate interest, yield, returns, change, remaining balance or any right to subsequent compensation; and h) Shall be applicable only during the validity period and under the conditions of the promotion.

If the value of the eligible consumption is less than USD $7.00, the Promotional Token shall cover only the actual value of the consumption made, and the user shall not be entitled to receive the difference in cash, balance, credit, cryptocurrencies, digital assets or any other benefit.

If the value of the consumption exceeds USD $7.00, the user must pay the corresponding difference directly to the affiliated participating establishment.

8. Availability and Limitations

  • The promotion is subject to limited availability of coupons and promotional materials established by Lama for the campaign and assigned to the affiliated participating establishments.

The issuance, validation and redemption of Promotional Tokens shall be subject to:

a) The availability of promotional quotas defined by Lama; b) The availability assigned to each affiliated participating establishment; c) The correct validation of the Promotional Token; d) The operational availability of the participating establishment; e) Compliance with these terms and conditions; and f) Lama's internal security, compliance and fraud-prevention controls.

Once the assigned quotas are exhausted, Lama may end the promotion early, in whole or in part, without this generating any right to compensation, refund, indemnification or claim by the user who has not received or validly redeemed a promotional token or coupon.

Only one (1) promotional coupon per account and/or user who is eligible, verified and approved shall be allowed.

Users previously registered on Lama before the promotion starts may not participate.

Lama reserves the right to invalidate duplicate, irregular, fraudulent or suspicious registrations, as well as Promotional Tokens obtained or used in breach of these terms and conditions.

Promotional Tokens obtained within the established period remain valid until May 31, 2026 at 23:59 hours. Any unredeemed Promotional Token shall become void as of June 1, 2026 at 00:00 hours.

9. Use of the Promotional Coupon

The promotional coupon must be used in accordance with the instructions communicated by Lama and/or by the affiliated participating establishment; accordingly:

  • It shall be delivered only after satisfactory approval of the KYC process, provided there are promotional quotas available;
  • It shall have a single use;
  • It may not be sold, assigned or transferred, reproduced, duplicated or used by a person other than the user to whom it was assigned;
  • It shall be valid only during the corresponding promotional period;
  • It may require additional validation by the affiliated participating merchant or by Lama; and
  • It may be rejected if it is expired, altered, duplicated, previously used, associated with an irregular account or linked to fraud suspicion.

Affiliated establishments may reject promotional coupons that are expired, altered, duplicated or previously used and/or that do not meet the validation conditions established by Lama, or that cannot be properly verified at the time of use.

10. Participating Establishments

The list of affiliated participating pizzerias may be published, modified and/or updated by Lama through its official channels, including its mobile app and social media.

An establishment's participation may be limited to specific branches, hours, products, consumption modalities or assigned promotional quotas.

Lama does not guarantee continuous availability of products, tables, service, inventory, hours, delivery, in-store pickup or any other operational modality of the participating establishments throughout the campaign.

11. Eligible Products and Consumption

The Promotional coupon shall be applicable only to the products or consumption deemed eligible for the promotion by Lama and/or by each affiliated participating establishment.

Unless Lama expressly communicates otherwise, the promotional coupon shall not be combined with other promotions, discounts, coupons, benefits, loyalty programs or commercial campaigns of the participating establishment.

The affiliated participating establishment may inform the user if there are products, combos, fees, additional services, tips, delivery, packaging or other items not covered by the Promotional coupon.

12. Fraud Prevention and Misuse

Lama reserves the right to adopt the necessary measures to prevent, detect, investigate and mitigate any misuse, abuse, fraud, manipulation or attempt to circumvent the promotion's controls.

Lama reserves the right to:

  • Request additional information or documentation from the user;
  • Reject registrations and verifications that do not meet Lama's regulatory or internal requirements;
  • Cancel Promotional coupons obtained through abuse, fraud or manipulation, failure of verification or manipulation of the promotional mechanics;
  • Disqualify users who attempt to create multiple accounts or circumvent verification controls;
  • Suspend or close the user's account pursuant to Lama's terms of use, when applicable.

Any attempt at fraud may result in the loss of the promotional benefit, without prejudice to other actions that may correspond under applicable Law and Lama's applicable Terms.

13. Liability

Lama acts solely as the organizer of the promotion and issuer of the promotional coupons.

The affiliated participating establishments are responsible for the preparation, quality, food safety, availability, delivery, service, condition of the product, customer service and other aspects inherent to the products or services they offer to the public.

Lama shall not be liable for:

a. Out-of-stock products at participating establishments; b. Operational issues inherent to the participating establishments; c. Temporary or permanent closure of branches; d. Changes in the hours of participating establishments; e. Service delays; f. Quality, preparation, ingredients, allergens, food safety, presentation or delivery of food; g. Rejections arising from breach of these terms and conditions; h. Technical failures outside Lama's reasonable control; i. Incorrect, late or improper use of the Promotional Coupon by the user; or j. Inability to redeem the Promotional Coupon due to causes attributable to the user or to the participating establishment.

The above does not limit the rights that may correspond to the user under applicable legislation against the direct party responsible for the corresponding product or service.

14. Nature of the Promotion

This promotion does not constitute a sweepstake, raffle, bet, gambling, investment, financial recommendation, public offering of digital assets or promise of economic yield; it is a courtesy from Lama to users who comply with these terms and conditions.

The delivery of the Promotional Coupon shall depend on the fulfillment of eligibility requirements, approval of the applicable verification controls and availability of promotional quotas.

The Promotional Coupon is a limited promotional benefit, single-use and without monetary value redeemable outside of this campaign.

15. Modifications, Suspension or Cancellation

Lama may modify, suspend or cancel the promotion, in whole or in part, for justified reasons, including acts of God, force majeure, technical failures, fraud risks, abuse of the promotion, regulatory requirements, operational unavailability of participating establishments, exhaustion of promotional quotas or circumstances that reasonably prevent the normal execution of the campaign.

Any relevant modification shall be communicated by Lama through its official channels.

Modifications shall not affect Promotional Tokens validly issued and redeemable, except in cases of fraud, abuse, manifest error, technical impossibility, legal impossibility, unavailability of the participating establishment or breach of these terms and conditions.

16. Data Protection

Participation in this promotion implies the processing of the user's personal data by Lama, including information necessary for registration, identity verification, regulatory validation, fraud prevention, administration of the promotion and issuance and validation of the Promotional Coupon.

Lama may process the user's personal data in accordance with its Privacy Policy, terms of use, internal compliance policies and applicable regulations.

For purposes of validating the Promotional Coupon, Lama may share with the affiliated participating establishments only the information strictly necessary to confirm the validity, availability, assignment or redemption of the Promotional Coupon, avoiding sharing sensitive KYC information except for legal or regulatory obligation or request from a competent authority.

The user shall consult Lama's Privacy Policy available at: https://mylama.app/privacy-policy/?lang=en

17. Official Information and Inquiry Channels

All official information related to the promotion shall be communicated by Lama through its official channels, including the mobile app, website, official social media or other means authorized by Lama.

For inquiries related to the promotion, validation of Promotional Tokens or incidents linked to the campaign, the user may contact Lama through Lama's Customer Service at soporte@mylama.app.

Inquiries or complaints related to the preparation, quality, delivery, ingredients, food safety or service of the products offered must be directed to the relevant participating establishment, without prejudice to Lama's ability to support the routing of the inquiry when it deems appropriate.

18. Acceptance of the Terms

Participation in this promotion implies reading, understanding and full acceptance of these terms and conditions.

By registering, completing the verification process, receiving, attempting to use or redeeming a Promotional Coupon, the user agrees to be bound by these terms and conditions, as well as by Lama's applicable terms of use, privacy policies and compliance policies.

19. Applicable Law

By accepting these terms and conditions, users agree, by mutual consent with Lama, that they shall be governed by the laws of the Republic of El Salvador.

Any situation not expressly provided for in these terms and conditions shall be resolved by Lama in accordance with the nature of the promotion, good faith, applicable legislation and the rights that may correspond to the users.